A little About ME
Dedicated and results-driven, I bring a wealth of expertise in leading and managing high-impact research projects. With a proven track record of translating complex insights into actionable strategies, I am passionate about driving product innovation, delivery, and user satisfaction.
Known for fostering deep relationships within teams, I believe in empowering individuals to excel and grow. Proficient in research operations, design thinking, and product design practices, I am now seeking an opportunity to leverage my leadership and strategic research expertise in a dynamic, people-focused organisation.
Research exp
- User-Centred Design: Extensive experience in usability testing and user-centric design.
- Qual and Quant Research: Skilled in conducting qualitative and quantitative research for actionable insights.
- Data Analysis: Proficient in data analysis, including statistical analysis for informed decision-making.
Research Ops
- Large-scale Research Practice: Managed 50k+ surveys and 300+ interviews annually.
- Remote Research Practices: Developed strategies pre-2020 for audience participation across North America and Europe.
- Automation: Implemented recruitment automation for continuous research interviews across 8+ cross-functional product teams.
Leadership
- Project Management: Over 10 years of end-to-end design, research, and delivery experience.
- People Management: 5 years of leading both Design and Research teams, supporting individual development.
- Operational Leadership: 6 years of experience in budgets, recruiting, and resourcing.
Speed and agility through always-on, in-house research panels
Speaker at Qualtrics XM On Tour 2023, discussing topics of developing a research panel for higher quality research and to support multiple product teams efficiently and effectively.
Development of ‘Cards Against Calamity’, an interactive training tool
Whilst at Redbubble, I worked on the development an interactive training tool for Product Teams, to help prepare them to avoid the pitfalls of user research, and develop some empathy along they way!
Experience
Canva, Remote — Lead Design Researcher
(Mar 2023 - Oct 2023)
- Managed a team of four design researchers, providing guidance and leadership.
- Collaborated with 15+ stakeholders to align research initiatives with strategic objectives.
- Developed training programs to enhance the team's research skills and streamline operations.
- Influenced product decisions through insightful and impactful research content.
Redbubble, Melbourne — Lead UX Researcher
(Apr 2021 - Jan 2023)
- Managed research platforms, panel, and led UX researchers & designers.
- Provided leadership within the Research team and at the group level within the Artist space.
- Mentored Product Designers and Product Managers for Validation research.
- Managed strategic research streams to influence multiple teams' initiatives and roadmaps.
Redbubble, Melbourne — Merchandising Manager, Experience
(Jul 2020 - Oct 2021)
- Implemented visuals meeting customer needs within the physical product group.
- Managed a team of Visual Merchandisers and project-managed the creation of product imagery.
- Improved the quality and productivity of the preview creation process.
To delve deeper into the details of my experience and qualifications, please download the most recent version of my resume.